Hotel Front Office Manager

Hyatt Place/Hyatt House Allentown/Lehigh Valley; Allentown (Lehigh County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead and enhance guest services. This role is pivotal in directing all Front Office operations, ensuring exceptional guest experiences while managing room inventory and availability. The ideal candidate will possess strong leadership and organizational skills, with a commitment to guest satisfaction. Join a dynamic team where your contributions will directly impact the quality and profitability of the hotel, and enjoy a range of benefits including medical, dental, and hotel discounts.

Benefits

Medical, Dental and Vision

Employer Paid Life Insurance

Employer Matched 401K

Hotel Room Discounts

Enhanced paid vacation

Sick time and holiday pay

Qualifications

• At least two years of experience as an Assistant General Manager or Front Office Manager.
• Proficiency with Opera PMS and Simphony POS systems.

Responsibilities

• Direct and administer all Front Office operations, ensuring quality and profitability.
• Recruit, train, and support associates to meet brand standards.
• Monitor guest satisfaction scores and resolve complaints.

Skills

Leadership

Organizational Skills

Guest Satisfaction

Communication Skills

Education

Associate or Bachelor's Degree in Hospitality

Tools

Opera PMS

Simphony POS

Job description

The Front Office Manager for the Hospitality Group is responsible for directing and administering all Front Office operations, ensuring exceptional guest service and efficient registration processes, including check-in and check-out procedures. This role oversees room inventory and availability while implementing guest service standards and initiatives to enhance overall product quality and profitability. Additionally, the Front Office Manager manages budgeting and forecasting, enforces policies and procedures, and participates in meetings to drive departmental success. Strong leadership, organizational skills, and a commitment to guest satisfaction are essential for this position.

Team Member Benefits

• Medical, Dental and Vision
• Employer Paid Life Insurance
• Other Supplemental Benefits
• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Enhanced paid vacation, sick time and holiday pay

Essential Job Functions

• Direct and administer all Front Office operations, including guest service, registration, room inventory, and availability, ensuring adherence to standards and initiatives that improve quality and profitability.
• Recruit, train, schedule, coach, and support associates to meet brand and hotel standards.
• Monitor guest satisfaction scores and brand standards, resolve complaints, and proactively address operational issues.
• Assist with property accounting functions such as accounts payable/receivable, house bank audits, petty cash, and taxes.
• Lead and develop staff to align with hotel standards and core values.
• Respond to inquiries about hotel policies and services, and resolve guest concerns.
• Prepare and manage staff schedules based on budget and occupancy, ensuring adequate coverage.
• Conduct performance evaluations and handle disciplinary actions as needed.
• Maintain and monitor front office systems and equipment for optimal performance.
• Create action plans to address guest service deficiencies.
• Ensure staff knowledge of hotel offerings and local area events.
• Analyze daily reports and data to inform decision-making.
• Practice safety protocols and follow OSHA standards.
• Perform additional duties as assigned by management.
• Possess or be willing to acquire knowledge of departmental operations, computer systems, and training techniques.
• Maintain professional appearance and demeanor at all times.
• Exercise sound judgment and demonstrate strong interpersonal and communication skills.
• Work flexible hours, including holidays and weekends, as required.
• Stand for extended periods, and perform physical tasks such as lifting up to 25 pounds.

Qualifications include an associate or bachelor’s degree in hospitality (preferred), at least two years of experience as an Assistant General Manager or Front Office Manager, and proficiency with Opera PMS and Simphony POS systems. A positive attitude, team spirit, and a commitment to guest satisfaction are essential.

Note: Job responsibilities may change based on business needs.