Hotel Front Desk Attendant

voco | The Clair; Cincinnati (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a hotel front desk agent to join their dynamic guest services team. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued during their stay. You will manage bookings, handle guest inquiries, and maintain accurate records, all while thriving in a fast-paced environment. If you have a passion for service and a knack for problem-solving, this position offers growth opportunities and the chance to make a difference in guests' experiences. Join a team where your contributions will be recognized and appreciated!

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar role.
• Impeccable customer service and interpersonal skills required.

Responsibilities

• Welcome guests and manage their account information.
• Perform bookkeeping duties and mitigate customer complaints.
• Coordinate with housekeeping to ensure room readiness.

Skills

Customer Service Skills

Interpersonal Skills

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
2. Mitigate customer complaints as needed.
3. Work with the housekeeping staff to ensure rooms are ready for new guests.
4. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
5. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
6. Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Qualifications:

1. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
2. Comfortable taking telephone calls and mitigating stressful situations.
3. Working knowledge of Microsoft Office and reservation management systems.
4. Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
5. High school graduate, GED recipient, or equivalent.
6. Must be able to stand for on your feet for 8 hours during a typical shift.

Compensation:

$15 hourly