Hotel Front Desk Associate – Guest Experience Expert

Gulf Coast Hotel Management Inc; Dallas, Plano, Frisco (TX, TX, TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) Match

Paid Time Off

Holidays Pay

Employee Assistance Program

Job summary

Gulf Coast Hotel Management, Inc. is seeking a Front Desk Associate for the ECHO Suites Dallas Plano Frisco location (Plano/Frisco area).

The Front Desk Associate will greet guests, handle check-ins/outs, manage reservations, and address guest concerns with a focus on service excellence. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to honesty and integrity in all guest interactions.

Qualifications

• Excellent communication skills required across guest interactions.
• Positive attitude and friendly demeanor essential for guest satisfaction.
• Honesty and integrity must guide all hotel interactions.
• Prior hospitality front desk or customer service experience is a plus.

Responsibilities

• Check guests in and out with a courteous, efficient approach.
• Manage reservations, room changes, and special requests.
• Resolve guest issues and coordinate with other hotel departments.

Skills

Communication skills

Positive attitude

Honesty and integrity

Customer service

Job description

Gulf Coast Hotel Management, Inc. is seeking a Front Desk Associate for the ECHO Suites Dallas Plano Frisco location (Plano/Frisco area).

The Front Desk Associate will greet guests, handle check-ins/outs, manage reservations, and address guest concerns with a focus on service excellence. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to honesty and integrity in all guest interactions.