Hotel Front Desk Associate - Growth, Benefits & Impact

HOSPITALITY AMERICA, INC.; Asheville (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Top notch training

Nationwide hotel employee rates

Medical, Dental, Vision

Paid vacation

401k retirement plan

Job summary

TownePlace Suites Asheville is seeking an energetic, outgoing Guest Services Representative to join our full-time team in person. You’ll deliver exceptional guest experiences at check-in/out, handle requests with urgency, process payments, and update reservations while collaborating with other departments to keep front desk operations smooth.

The position offers a competitive salary and benefits package, a supportive team culture, and opportunities for growth through training and development.

Qualifications

• 1 year of customer service experience preferred, hotel experience beneficial.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities change.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update accounts as needed.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk to keep area clean, welcoming, and organized.

Skills

Customer service

Guest relations

Communication skills

Team collaboration

Job description

TownePlace Suites Asheville is seeking an energetic, outgoing Guest Services Representative to join our full-time team in person. You’ll deliver exceptional guest experiences at check-in/out, handle requests with urgency, process payments, and update reservations while collaborating with other departments to keep front desk operations smooth.

The position offers a competitive salary and benefits package, a supportive team culture, and opportunities for growth through training and development.