Front Office Manager — Guest Experience Leader

HOSPITALITY AMERICA, INC.; Asheville (NC); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary bonus

Medical, Dental, Vision coverage

Paid holidays and vacation

401k Retirement Plan

Top Notch Training and Growth

Descripción de la vacante

Hospitality America in Asheville, NC seeks a Front Office Manager to lead the front desk team, train staff, and elevate guest experiences at Townplace Suites by Marriott Asheville West. You will drive check-in/check-out excellence and empower agents to deliver friendly, efficient service.

The role emphasizes mentorship, process implementation, and strong financial controls, with opportunities for growth and a competitive compensation package.

Formación

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.

Responsabilidades

• Lead the daily front desk operations to provide a superior check-in/check-out experience and meet guest needs with friendly service.
• Act as a problem solver for guests and empower front desk staff to do the same.
• Implement and maintain processes that meet or exceed guest satisfaction measures.
• Ensure front desk staff are trained in operations, policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support front desk staff to perform at their best.
• Provide regular development opportunities for front desk staff to improve leadership pipeline.
• Oversee cash, vouchers, inventories, and receivables financial controls.
• Produce accurate financial reports in a timely manner.
• Ensure personnel files comply with local and federal laws.

Conocimientos

Customer service leadership

Verbal communication

Written communication

Leadership

Descripción del empleo

Hospitality America in Asheville, NC seeks a Front Office Manager to lead the front desk team, train staff, and elevate guest experiences at Townplace Suites by Marriott Asheville West. You will drive check-in/check-out excellence and empower agents to deliver friendly, efficient service.

The role emphasizes mentorship, process implementation, and strong financial controls, with opportunities for growth and a competitive compensation package.