Guest Services Leader: Front Desk & Team Development

TOWNEPLACE SUITES ASHEVILLE; Asheville (NC); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonus

Medical, dental, and vision coverage

Paid holidays and vacation time

401k retirement plan

Descripción de la vacante

Townplace Suites by Marriott Asheville West is seeking a Front Office Manager to lead the front desk team, coach staff, and elevate guest experiences at the Asheville West hotel. You will drive service standards, train staff in policies, and solve guest issues with proactive, win/win solutions.

Join a team that emphasizes PEACH values while maintaining strong financial controls and timely reporting. A competitive salary and comprehensive benefits are part of the package.

Formación

• Familiarity with hotel operations and front desk procedures preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsabilidades

• Lead the daily front desk operations and mentor front desk staff to deliver superior guest experiences.
• Act as a problem solver for guests, providing win/win solutions.
• Implement and maintain processes to meet guest satisfaction targets.
• Ensure staff are trained in front desk operations, policies, and customer service standards.
• Recruit, mentor, and support front desk staff for peak performance.
• Provide development opportunities to strengthen leadership within the team.
• Oversee financial controls for cash and receivables and produce timely reports.
• Maintain accurate personnel files in compliance with laws.

Conocimientos

Customer service leadership

Verbal and written communication

Multitasking

Descripción del empleo

Townplace Suites by Marriott Asheville West is seeking a Front Office Manager to lead the front desk team, coach staff, and elevate guest experiences at the Asheville West hotel. You will drive service standards, train staff in policies, and solve guest issues with proactive, win/win solutions.

Join a team that emphasizes PEACH values while maintaining strong financial controls and timely reporting. A competitive salary and comprehensive benefits are part of the package.