Hotel Front Desk Associate

Marriott-Internationa; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

401K / Retirement plan

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is hiring a Front Desk Associate to support guests at our Raleigh, NC property. The role requires flexibility across shifts (6:30am-3pm and 2:30pm-11pm) and a passion for delivering warm, proactive service.

You will be the guest hub, interacting with guests and coordinating with hotel teams to ensure a memorable stay. The position emphasizes hospitality, accuracy in handling charges, and a positive, team-oriented culture.

Qualifications

• Flexibility to work all shifts required.
• Passion to serve others and provide exceptional guest service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns or issues to ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and promotions.
• Communicate with departments and management regarding guest comments and concerns.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Be familiar with hotel safety and emergency procedures.

Job description

Front Desk Associate - Full Time ONLY - Pay: $16 per hour. Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates Only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

$16-$19.20