Front Desk Reception

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Life Insurance

401(k) options

Tuition Assistance

Discounted Room Rates

Job summary

Concord Hospitality Enterprises in Lansing, Michigan is looking for a Front Desk Clerk to provide exceptional guest services and ensure a memorable hospitality experience. The role requires efficiency in assisting guests, handling payments, and managing concerns promptly.

Candidates should be detail-oriented and available to work on weekends. This position offers competitive wages and benefits for full-time associates.

Join a company known for its strong culture and commitment to staff development and care.

Qualifications

• Must be able to work weekends.
• Passion for serving others and engaging with guests.
• High sense of responsibility.

Responsibilities

• Assist guests efficiently and courteously.
• Maintain high levels of service and hospitality.
• Deal with guest concerns promptly.
• Post guest charges and collect payments.
• Handle guest mail with respect.
• Communicate with various departments regarding guest comments.
• Respond quickly to calls and lobby visitors.
• Know hotel safety and emergency procedures.

Skills

Team Player

Detail Oriented

Enthusiastic

Education

High School

Job description

Description

Front Desk & Guest Care

Pay Range: $16/hour.

3pm- 11pm

*Must have weekend availability

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by:

Assisting guests efficiently, courteously and professionally at all times.

Maintaining a high level of service and hospitality.

Promptly and effectively dealing with guest concerns or issues and ensuring they are met to satisfaction in a timely manner.

Posting guest charges, collecting payments and following all cash handling procedures as required by Concord.

Handling guest mail and messages with respect to privacy and professionalism.

Being knowledgeable of the hotel brand and various programs (travel programs, special offers).

Communicating with various departments and management on guest comments and concerns.

Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Having full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only): We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical, dental, vision plans, life insurance, short‑term/long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed your guests’ expectations. If this is you, we want you to contact us… Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred: Self‑Starter: Inspired to perform without outside help
• Preferred: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• High School (Preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality