Hotel Front Desk Clerk

Concord Hospitality Enterprises; Columbus (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk associate in Columbus, Ohio. You will be the hub of guest interaction, providing proactive, responsive, and caring service to ensure a memorable stay. Open availability is required and the culture emphasizes quality, integrity, community, profitability, and fun.

Starts at $16.50 based on experience. Full-time associates enjoy a comprehensive benefits package including medical/dental/vision, life and disability coverage, a 401K, tuition

Qualifications

• Experience delivering high-quality guest service.
• Strong communication and interpersonal skills.
• Ability to remain calm and helpful in busy hotel environments.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Process guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Know the hotel brand programs and promotions.
• Communicate guest comments and concerns to relevant departments.
• Respond to calls, visitors, and requests quickly in the lobby.
• Be familiar with hotel safety and emergency procedures.

Skills

Customer service

Hospitality

Communication

Problem solving

Job description

Description

Front Desk

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Open availability is required.

Starts at $16.50 based on experience.

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

Equal Opportunity Employer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality