FT Front Desk Agent

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Full-time benefits

Tuition assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver outstanding hospitality at our Raleigh-area hotel. You will engage with guests, handle inquiries, and support related front desk functions to create a positive guest experience.

Position requires open availability, including mornings, evenings, weekends and holidays. 21+ for bar cross-training; prior hotel experience preferred but not required. Competitive full-time benefits available.

Qualifications

• Previous hotel experience preferred but not required.
• Must have open availability including mornings, evenings, weekends and holidays.
• Willing to cross-train at the bar; candidates must be at least 21 years old.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns or issues promptly to ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate effectively with various departments and management about guest comments and concerns.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Know hotel safety and emergency procedures.

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Starting wage: $16/hour

MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year.

We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips.

Education and Experience:

Previous hotel experience preferred but not required.

Physical Requirements:

Prolonged periods standing at the front desk, up to 8 hours at a time.

Benefits (Full Time Associates Only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.