Hotel Front Desk Agent - TownePlace Suites Albany Airport - Latham

TownePlace Suites by Marriott Latham/Albany-Airport; Whitney Estates (NY); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid Weekly

Pay: $17.25/hr

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Long-Term Disability

Hotel Discounts

Wellness Programs

Employee Development

Zusammenfassung

Buffalo Lodging Associates is seeking a Full-Time Front Desk Agent for TownePlace Suites Albany Airport/Latham. You’ll greet guests, handle check-in/check-out, and assist with reservations in a fast-paced on-site environment near Latham, NY.

The role emphasizes guest service, accuracy in PMS, and strong communication. The position requires a high school diploma or equivalent, basic computer skills, and evening/weekend availability.

Qualifikationen

• Customer service experience, hotel setting preferred.
• Marriott experience is a plus.
• Must have strong computer skills and familiarity with standard office software.

Aufgaben

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from callers and input into the system; update or cancel as requested.
• Typical Schedule: Morning 7AM-3PM; Evening 3PM-11PM; weekend availability and flexibility required.

Kenntnisse

Customer service

Marriott experience

Ausbildung

High School diploma or equivalent

Tools

Property management system

Microsoft Word

Microsoft Excel

Jobbeschreibung

Hotel Front Desk Agent - TownePlace Suites Albany Airport - Latham

Job Category : Guest Srv & Front Desk

Requisition Number : HOTEL003889

• Posted : October 8, 2026
• Full-Time
• On-site
• Rate : $17.25 USD per hour

Locations

Showing 1 location

TownePlace Suites
Latham, NY 121102506, USA

Description

TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110

The TownePlace Suites Latham is seeking a Full-Time Front Desk Agent to join their team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts - 7Am-3PM Evening Shifts 3PM-11PM , weekend availability needed, flexibility needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Pay : $17.25/hr
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.