Hotel Front Desk Agent-PT

BENCHMARK; Five Points South (AL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Travel perks

Job summary

BENCHMARK is seeking a motivated Guest Services Agent to join our team at Hilton Birmingham at UAB, located in Five Points South, Alabama. This role involves welcoming guests, providing information, and assisting with luggage and vehicle parking.

The ideal candidate will have at least one year of customer service experience, a valid driver’s license, and the ability to work full shifts. We offer a competitive hourly rate between $15.00 and $16.00, along with comprehensive health insurance and travel perks.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to stand for the duration of the shift and move between valet lot and hotel areas.
• Willingness to work full shifts, including weekends and holidays.

Responsibilities

• Welcome guests and assist with unloading luggage.
• Provide information about the hotel and local area.
• Escort guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles.
• Maintain a clean entrance area.

Skills

Customer service experience

Verbal communication

Problem-solving

Teamwork

Pleasant personality

Job description

About the Property

Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on‑site F&B outlet and a bar. It is part of Pyramid Hotel Group and offers a robust wage package, excellent benefit plans, a matching 401(k) plan, professional development, generous bonuses, travel perks and opportunities to grow across 100 hotels.

Job Overview

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay.

Responsibilities

• Welcome guests and assist with unloading luggage.
• Provide information about the hotel, its amenities, and local area.
• Escort guests to the front desk for check‑in and to their room.
• Park and retrieve guests’ vehicles as requested.
• Open doors for guests arriving by motor vehicle.
• Maintain a clean and organized entrance area.
• Assist the lobby attendant and work as part of the Guest Services team.

Qualifications

• At least one year in a customer‑service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems quickly and work in a team environment.
• Pleasant, helpful, and outgoing personality.
• Excellent verbal communication skills.
• Ability to stand for the duration of the shift and move between valet lot and hotel areas.
• Willingness to work full shifts, including weekends and holidays.

Compensation

Hourly rate: $15.00 – $16.00 per hour. Actual compensation packages are based on a range of factors including skill set, experience, certifications, and location.

Benefits

Comprehensive health insurance, retirement plans, paid time off, and travel perks.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.