Hotel Front Desk Agent | Guest Services Pro

Stonebridge Companies; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge Companies is seeking a Front Desk Agent in Saddle Brook, NJ. The role handles check-in/out, guest inquiries, payments, and reservations to ensure guest satisfaction at the hotel’s front desk.

Responsibilities include greeting guests, processing registrations, managing room assignments, and coordinating with housekeeping. Strong communication and cash handling skills are essential for daily operations.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts in the PMS.
• Compute bills, collect payments, and make change.
• Balance cash accounts and perform basic bookkeeping.

Skills

Customer service

Communication

Organization

Problem-solving

Independent work

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies is seeking a Front Desk Agent in Saddle Brook, NJ. The role handles check-in/out, guest inquiries, payments, and reservations to ensure guest satisfaction at the hotel’s front desk.

Responsibilities include greeting guests, processing registrations, managing room assignments, and coordinating with housekeeping. Strong communication and cash handling skills are essential for daily operations.