Hotel Front Desk Agent

Hampton Inn Danbury; Beaver Brook (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Hampton Inn Danbury, located at 81 Newtown Road in Danbury, CT, is seeking a Front Desk Agent to warmly welcome guests and handle check-in/out in the property management system. You will respond to requests, provide local information, and ensure a smooth guest experience.

Typical shifts are 7AM–3PM and 3PM–11PM with weekend/holiday availability. Hotel guest service experience and a High School diploma or equivalent are preferred; Marriott experience is a plus; proficiency with Word and Excel is

Qualifications

• Customer service experience in a hotel setting preferred.
• Marriott experience is a plus.
• MS Office skills including Word and Excel are desirable.

Responsibilities

• Greet guests and manage check-in/check-out using the property management system.
• Handle cash and credit card transactions securely.
• Provide information about hotel services and local amenities.
• Respond to guest requests promptly and professionally.
• Take reservations via phone and update the system accordingly.

Skills

Customer service

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Hampton Inn Danbury- 81 Newtown Road, Danbury, CT 06810

We are currently looking for a Front Desk Agent for our Hampton Inn Danbury. Near Danbury Fair, venues, and businesses, - our Hampton Inn by Hilton, with 116 beautifully appointed guest rooms, is located off I-84, we’re a half-mile from shops, restaurants, and corporate office parks, and 10 minutes from Danbury Fair mall and Tarrywile Park & Mansion. Our guests enjoy Candlewood Lake only four miles away, and weddings at The Candlewood Inn and The Waterview are within 25 minutes. The Hampton Inn Danbury is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

Typical Shifts: 7AM-3PM and 3PM-11PM, weekend and holiday availability needed

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Evening Shifts: 3 PM – 11 PM, Weekend and Holiday availability needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.