Hotel Front Desk Agent — Guest Experience & Perks

Sage Hospitality Group; Pittsburgh (Allegheny County); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with 100% Employer Match

Paid Vacation and Sick Time

Complimentary Employee Meals

Hotel Discounts (Both Marriott and Sag

Eligible for Referral Bonuses

Incentive Programs

Cell Phone Discounts

Job summary

The Atterbury Hotel, managed by Sage Hospitality, is looking for a front desk professional to deliver warm, efficient guest services in a bustling Pittsburgh property. You will greet guests, check them in and out, handle reservations, and resolve inquiries with care and accuracy.

We value a friendly demeanor, strong cash handling skills, and excellent English communication. Join a team that emphasizes hospitality, teamwork, and community engagement in a dynamic hotel setting.

Qualifications

• High school diploma or equivalent.
• Fluent in English, both spoken and written.
• Experience dealing with the public and strong customer service skills.
• Ability to handle cash and operate cash registers accurately.
• Highly organized with attention to detail and ability to multitask.

Responsibilities

• Greet guests and complete check-in procedures using manual and computerized methods to ensure guest satisfaction and correct room assignment.
• Facilitate guest check-out and close accounts following standard procedures.
• Process cash transactions and maintain accurate hotel records with proper cash handling.
• Respond to inquiries and take reservations in person or by phone, using upselling techniques to increase occupancy and revenue.
• Maintain guest relations with timely, knowledgeable responses and coordination with hotel services.
• Operate PBX system to manage calls, wake‑up calls, and paging for guest needs.

Skills

Cash handling

Customer service

Fluent English

Multi-tasking

Organized

Education

High School diploma

Tools

Cash register systems

Job description

The Atterbury Hotel, managed by Sage Hospitality, is looking for a front desk professional to deliver warm, efficient guest services in a bustling Pittsburgh property. You will greet guests, check them in and out, handle reservations, and resolve inquiries with care and accuracy.

We value a friendly demeanor, strong cash handling skills, and excellent English communication. Join a team that emphasizes hospitality, teamwork, and community engagement in a dynamic hotel setting.