Concierge Lounge Attendant - The Atterbury Hotel

Sage Hospitality Group

Pittsburgh (Allegheny County)

On-site

USD 17,000 - 22,000

Part time

3 days ago

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Benefits offered by this job

401(k) with 100% Employer Match

Paid Sick Time

Complimentary Employee Meals

Hotel Discounts (Both Marriott and SAG

Portfolios

Eligible for Referral Bonuses

Incentive Programs

Cell Phone Discounts

Job summary

The Atterbury Hotel, managed by Sage Hospitality, seeks a Regular Part-Time Front Desk & Guest Services ambassador to assist guests with information and reservations, ensuring a memorable stay in Pittsburgh. You will guide guests to restaurants, theaters, travel options, and local attractions, coordinating concierge services with care.

Applicants should have a high school diploma and at least one year of customer service experience, plus strong English communication skills.

Qualifications

Knowledge of hotel policies, procedures and services.
Ability to communicate in English; second language desirable.
Ability to achieve positive guest relations and satisfaction.
Excellent hearing for in-person and phone communication.
Moderate vision for setting up displays.
Understand recreational information for guests.
Strong speaking skills for guest interactions and making reservations.

Responsibilities

Set up and maintain breakfast buffet, honor bar, and hors d'oeuvres as applicable.
Provide information and assist guests about restaurants, theater, airlines, car rentals, transportation, and services; make reservations.
Offer access to ticket agencies, limousine services, and tour guides for guests.
Address guest comments/complaints per procedure and assist VIP guests.

Skills

Hotel policies

English communication

Guest relations

Active listening

Visual acuity

Recreational information

Verbal communication

Education

High school diploma

Job description

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Atterbury Hotel, managed by Sage Hospitality, may just be your ideal location. We are the architects of experience creating a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us be your guide.

Forge ahead with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

Requires knowledge of hotel policies, procedures and services.
Ability to communicate in English. Second language is desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently.
Moderate vision required to set-up food display.
Understand recreational information.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
Pushing/pulling small cart.
Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Benefits

The Perks for Part Time Ambassadors: