Hotel Front Desk Agent - Guest Experience

Hotel Yountville; Sugar Land (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX, is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and assist with reservations in a fast-paced hotel environment.

You will handle charges, maintain accurate records, and support a team committed to delivering exceptional guest experiences. Strong communication and reliable work ethic are essential; weekend and holiday hours may be required.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role).
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service excellence

Teamwork

Flexibility

Communication skills

Physical stamina

Job description

Sugar Land Marriott in Sugar Land, TX, is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and assist with reservations in a fast-paced hotel environment.

You will handle charges, maintain accurate records, and support a team committed to delivering exceptional guest experiences. Strong communication and reliable work ethic are essential; weekend and holiday hours may be required.