SLM Front Desk

Pier House; Sugar Land (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Pier House is seeking an enthusiastic Front Desk Associate to greet guests, check them in and out, and ensure smooth front desk operations at our Sugar Land property. You will manage charges, reservations, and guest requests while maintaining a warm, professional demeanor.

Ideal candidates demonstrate strong teamwork, reliable schedules including nights and weekends, and a proactive approach to guest satisfaction. This in-office role requires excellent communication and cash handling accuracy.

Qualifications

• High work ethic and self-initiative.
• May work varying schedules to include nights, weekends, and holidays.
• Team-oriented with a passion for guest experiences.
• Ability to work in a standard office environment.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Know Front Office systems and daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Team player

Verbal communication

Written communication

Front desk software

Cash handling

Flexible schedule

Tools

Front Office software

Job description

16090 City Walk, Sugar Land, Texas 77479

Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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