Guest Services Agent - Front Desk & Reservations

Mr C. Hotels; Sugar Land (TX); On-site; USD 28,000 - 46,000; Full time

Job summary

Sugar Land Marriott is seeking a Front Desk Agent to warmly greet guests, check them in/out, and assist with pre-registration. You will handle charges, manage reservations, and operate the Front Office system with accuracy and efficiency.

Responsibilities include maintaining knowledge of room rates and discounts, processing various payments, and ensuring smooth check-in for same-day reservations while following cancellation and relocation procedures.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Operate the Front Office system and daily transactions.
• Manage cash, checks, and card payments from guests.
• Review reservations and block rooms per requests.
• Understand hotel rates, discounts and policies.
• Handle same-day reservations and cancellations per procedures.

Responsibilities

• Greet and check guests in/out; assist in pre-registration.
• Post charges accurately.
• Know Front Office system and daily transactions.
• Manage cash handling: cash, checks, credit cards.
• Review reservations and block rooms as requested.
• Apply hotel rates, discounts and policies.
• Take same-day reservations and follow cancellation procedures.

Skills

High work ethic

Team player

Flexibility schedule

Communication skills

Attention to detail

Cash handling

Tools

Front Office system

Job description

Sugar Land Marriott is seeking a Front Desk Agent to warmly greet guests, check them in/out, and assist with pre-registration. You will handle charges, manage reservations, and operate the Front Office system with accuracy and efficiency.

Responsibilities include maintaining knowledge of room rates and discounts, processing various payments, and ensuring smooth check-in for same-day reservations while following cancellation and relocation procedures.