Front Desk Agent

Mountain Careers LLC.; Vail (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401k matching

Discounted travel

Job summary

Four Seasons Resort and Residences Vail is seeking a Front Desk Agent to welcome guests, check them in/out, and ensure a seamless arrival and departure experience. As the first and last impression, you will represent the high standard of hospitality expected at our luxury hotel.

You will utilize hotel systems (Opera preferred) to process reservations, handle inquiries, and assist with guest requests with warmth and professionalism. English fluency is required; Spanish is a plus.

Qualifications

• 1–2 years experience in a luxury hotel setting or similar.
• Ability to multi-task on several items at once.
• Knowledge of hotel operating systems; Opera preferred.
• Strong communication skills and guest engagement.
• Fluency in English required; Spanish a plus.

Responsibilities

• Welcome and register resort guests; explain accommodations and payment methods.
• Check guests in/out using hotel systems and manage daily reports.
• Respond to guest requests with personalized recommendations for maximum satisfaction.
• Assist with guest complaints with high hospitality standards and professionalism.
• Ensure standards and guest satisfaction are consistently met and timely.

Skills

Guest services

Multitasking

Opera PMS

Communication skills

English fluency

Tools

Opera PMS

Job description

Front Desk Agent

About the role:

The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Desk is also the natural place where guests’ direct comments, questions, suggestions, and concerns.

What you will do:

• Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services.
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner

What you bring:

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
  Knowledge of hotel operating systems and experience with Opera preferred.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus.

What we offer:

• Wage is $27.78 per hour + Commission and Upsell Incentive
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• Complimentary dry cleaning of uniforms
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.
• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.
  

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

http://fourseasons.com/vail/phots-and-videos//
We Are Four Seasons Video
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs