Hotel Front Desk Agent

Courtyard by Marriott Pentagon Alexandria; Alexandria (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Courtyard by Marriott propose un poste d'agent de réception dynamique et axé sur le service à la clientèle à Alexandria, en Virginie. Ce rôle nécessite des compétences exceptionnelles en communication et une passion pour aider les clients. L'agent sera responsable de l'accueil des clients, de la gestion des réservations et des plaintes, tout en assurant une expérience mémorable aux invités.

Qualifications

• Expérience dans l'industrie hôtelière souhaitée (1+ an).
• Compétences en communication et en gestion du stress requises.

Responsibilities

• Gérer les réservations et accueillir les clients à l'hôtel.
• Assurer la satisfaction des clients en répondant à leurs demandes et en gérant les plaintes.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Handle customer complaints as necessary • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Comfortable taking telephone calls and mitigating stressful situations • High school graduate, GED recipient, or equivalent • 1+ year of hotel industry experience or related job preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems

•