Hotel Front Desk Agent

Seva Hospitality; Troy (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks enthusiastic Front Desk Associates to join their dynamic team in Troy, Ohio. This role offers both full-time and part-time opportunities, with flexible shifts to accommodate your schedule. Ideal candidates will possess exceptional customer service skills and a knack for problem-solving, ensuring a positive experience for guests. Join a vibrant work environment where you can grow professionally while enjoying benefits like health insurance and hotel discounts. If you thrive in a fast-paced setting and are ready to make a difference, this position is perfect for you!

Benefits

Dental Insurance

Employee Discount

Flexible Schedule

Health Insurance

Vision Insurance

Hotel Discounts (Marriott, Hilton, IHG)

Qualifications

• Exceptional customer service and communication skills are essential.
• Prior experience in hospitality preferred but not required.

Responsibilities

• Ensure high levels of customer satisfaction and assist with reservations.
• Promote rewards programs and maintain good customer relations.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem Solving

Time Management

Creative Thinking

Negotiation Skills

Multi-Tasking

Education

High School Diploma

Tools

FOSSE

Basic Computer Skills

Job description

Job Description

Join the Marriott Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The brand-new SpringHill Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am).

SpringHill Suites is looking for individuals with previous Marriott experience, familiar with FOSSE and the Marriott standards.

FRONT DESK GENERAL JOB DESCRIPTION:

• Aggressive negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Answering Phones.
• Making, Changing, Assisting w/ Reservations.
• Looking Up Directions on the Internet.
• Promoting Rewards Program.
• Creative Thinking.
• Assisting Sales.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

Qualifications

FRONT DESK GENERAL JOB REQUIREMENTS:

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self-motivated and results-oriented.
• Be comfortable working independently.
• Excellent time management skills.
• Able to have a flexible time schedule.
• FOSSE Experience a Plus / Not Required.
• Prior experience from Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi-Tasking.
• Good with Following Up/Following Through.
• Have Own Transportation / Be on Time.
• Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

WHAT WE CAN OFFER YOU:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance
• Marriott, Hilton, and IHG Hotel Discounts

Schedule:

• 8 hour shift
• Monday to Friday
• Nights as needed
• On call
• Rotating weekends