Hotel Front Desk Agent

Six Flags; Town of Queensbury (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for a guest service role at their vibrant location. In this position, you will be the welcoming face for guests, ensuring their satisfaction through excellent service and communication. Your responsibilities will include managing check-ins and check-outs, handling billing, and addressing any guest concerns with professionalism. With flexible scheduling and opportunities for advancement, this role offers a fun and engaging work environment. Enjoy perks like free admission to parks and discounts, making it a rewarding experience for those who thrive in a fast-paced setting.

Benefits

Flexible Scheduling

Paid Training

DailyPay

Free Admission to Parks

Free Tickets for Friends and Family

Discounts on Passes, Food, and Merchandise

Exclusive Employee Events

Qualifications

• Friendly, outgoing personality with a good attitude.
• Ability to remain calm and professional in all situations.

Responsibilities

• Welcome guests and provide excellent service.
• Check-in and check-out guests, handling billing responsibly.
• Communicate with departments to address guest requests.

Skills

Computer Knowledge

Customer Service

Problem-Solving Skills

Multi-tasking

Communication Skills

Tools

Credit Card Machine

Job description

What You Will Be Doing

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

How You Will Do It

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

What You Will Need

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing “people” person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary

Why work with us?

• Pay Range: $15.75 - $16.00 per hour
• Flexible scheduling – work as little or as much as you want
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.