Hotel Front Desk Agent Pm

Skyline Hotel Detroit Airport, SureStay Collection by BW; Romulus (MI); On-site; USD 27,000 - 37,000; Full time

Job summary

An established industry player is seeking a passionate hotel front desk agent to join their guest services team. In this vibrant role, you will be the first point of contact for guests, ensuring they feel welcomed and valued during their stay. Your responsibilities will include managing guest accounts, coordinating with housekeeping, and addressing any inquiries or concerns. This position offers flexible hours and opportunities for growth in a dynamic environment. If you thrive in a fast-paced setting and have a knack for customer service, this could be the perfect opportunity for you to shine and make a difference in guests' experiences.

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar role.
• Strong interpersonal and customer service skills are essential.

Responsibilities

• Manage guest accounts and ensure accurate information.
• Welcome guests and handle check-ins and check-outs efficiently.
• Coordinate with housekeeping to prepare guest accommodations.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Customer Service

Telephone Communication

Troubleshooting

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
2. Connect with the housekeeping department to ensure guest accommodations are ready
3. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
4. Mitigate customer complaints as needed
5. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

1. Displays impeccable interpersonal, time management, organizational skills, and customer service skills
2. Has experience answering telephone calls and troubleshooting stressful situations
3. Has previous experience or working knowledge of Microsoft Office and reservation management systems
4. High school graduate, GED recipient, or equivalent
5. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
6. PM Shift