Hotel Front Desk Agent

American Hospitality Partners LLC; Romulus (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Hotel Front Desk Agent, where your enthusiasm will create pleasant and memorable experiences for guests. This role involves managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction through effective communication with housekeeping and other departments. With a focus on customer service, you will play a vital role in maintaining the hotel's reputation for excellence. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this opportunity is perfect for you to shine in the hospitality industry.

Benefits

Employee Discount

Qualifications

• Minimum of 1 year in Hotel Front Desk or other Service Experience.
• High School education required, Post-High School preferred.

Responsibilities

• Perform all check-in and check-out tasks efficiently.
• Manage online and phone reservations with accuracy.

Skills

Customer Service

Reservation Management

Communication

Problem Solving

Education

High School Diploma

Post-High School Education

Job description

Overview

We are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests.

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Provide information about our hotel, available rooms, rates, and amenities
4. Communicate with housekeeping staff to ensure all rooms are ready to accommodate guest needs
5. Maintain updated records of bookings and payments

Education and Experience

Minimum of 1 year in Hotel Front Desk or other Service Experience

Minimum of High School education, Post-High School education preferred

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Benefits: Employee discount

Schedule: Monday to Friday, Weekends as needed

Work Location: In person