Hotel Front Desk Agent

Clarion Hotel by Choice Hotels; Nashua (NH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Teladoc medical insurance

Employee discounts on hotel stays and

Opportunities for advancement and培训

Job summary

Clarion Hotel by Choice Hotels in Nashua, NH is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will greet guests, handle check-in/check-out, answer calls, and provide local information to ensure a welcoming stay.

The role requires strong communication, multitasking, and a professional appearance, with flexibility to work on weekends, evenings, and holidays. Bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Previous experience in customer service or front desk roles a plus.
• Proficient in Microsoft Office and basic computer systems; knowledge of PMS system (e.g., Opera or Cloudbeds) is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Professional appearance and a positive attitude.
• Flexible availability, including weekends, evenings, and holidays.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Check guests in and out efficiently, ensuring accurate entry of information.
• Answer phone calls, respond to guest inquiries, and make reservations.
• Manage room assignments and accommodate guest preferences when possible.
• Handle guest complaints or issues promptly and courteously, escalating as needed.
• Process payments, issue room keys, and maintain guest accounts.
• Provide information about hotel services, local attractions, and travel directions.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Maintain a clean and organized front desk area.
• Follow all hotel policies, procedures, and safety standards.

Skills

Excellent communication

Interpersonal skills

Multitasking

Customer service experience

Professional appearance

Education

High school diploma or equivalent

Tools

PMS software knowledge

Job description

Job Summary:

We are looking for a friendly, organized, and customer-focused Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure
• Check guests in and out efficiently, ensuring accurate entry of information
• Answer phone calls, respond to guest inquiries, and make reservations
• Manage room assignments and accommodate guest preferences when possible
• Handle guest complaints or issues promptly and courteously, escalating as needed
• Process payments, issue room keys, and maintain guest accounts
• Provide information about hotel services, local attractions, and travel directions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean and organized front desk area
• Follow all hotel policies, procedures, and safety standards

Qualifications:

• High school diploma or equivalent required; hospitality experience preferred
• Previous experience in customer service or front desk roles a plus
• Proficient in Microsoft Office and basic computer systems; knowledge of [PMS system, e.g., Opera or Cloudbeds] is a plus
• Excellent communication and interpersonal skills
• Ability to multitask, stay organized, and remain calm under pressure
• Professional appearance and a positive attitude
• Flexible availability, including weekends, evenings, and holidays
• Bilingual or multilingual abilities are a plus

Benefits (optional):

• Teladoc medical insurance
• Employee discounts on hotel stays and services
• Opportunities for advancement and training