hotel front desk agent

Prime Zenith Hospitality LLC; Manchester (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Prime Zenith Hospitality LLC in Manchester, NH, is seeking a Hotel Front Desk Agent. This role involves greeting guests, handling reservations, and ensuring exceptional customer service. Ideal candidates will have a high school diploma and strong communication skills, with hospitality experience preferred. The position includes a flexible schedule and opportunities for advancement. Join us to provide guests with memorable experiences in a supportive work environment.

Qualifications

• Hospitality experience preferred.
• Flexible availability, including weekends and holidays.
• Detail-oriented and able to work independently.

Responsibilities

• Greet and check-in guests warmly.
• Handle reservations and manage room assignments.
• Address guest inquiries and concerns.

Skills

Strong communication and interpersonal skills

Proficient in computer systems

Ability to handle multiple tasks

Customer service experience

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role:

Join Prime Zenith Hospitality LLC as a Hotel Front Desk Agent in Manchester, NH, where you will be the welcoming face of our esteemed establishment. This exciting opportunity allows you to interact with guests, ensuring their stay is memorable and enjoyable.

Responsibilities:

• Greet and check-in guests with a warm and friendly demeanor.
• Handle reservations and manage room assignments efficiently.
• Provide exceptional customer service by addressing guest inquiries and concerns.
• Process payments and manage cash handling procedures accurately.
• Coordinate with housekeeping and maintenance for optimal guest experience.
• Maintain a clean and organized front desk area.
• Assist in managing guest feedback and reviews to enhance service quality.
• Promote hotel amenities and local attractions to enhance guest engagement.

Requirements:

• High school diploma or equivalent; hospitality experience preferred.
• Strong communication and interpersonal skills.
• Proficient in computer systems and hotel management software.
• Ability to handle multiple tasks in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Positive attitude and a passion for providing excellent guest experiences.
• Previous front desk or customer service experience is a plus.
• Must be detail-oriented and able to work independently.

About Us:

Prime Zenith Hospitality LLC has been a leader in the hospitality industry for over a decade, dedicated to providing exceptional service and unforgettable experiences to our guests. Our commitment to excellence has earned us a loyal customer base and a supportive work environment where employees thrive and grow.