Hotel Front Desk Agent

Hire The Keys; Key West (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Hire The Keys in Key West is seeking a Front Desk Agent to warmly welcome guests, manage arrivals and departures, handle reservations, and address inquiries with outstanding hospitality. This role emphasizes guest relations, clear communication, and coordinating with housekeeping to ensure rooms are ready for guests.

In-person, with full- and part-time options, the pay starts at $19.50 per hour depending on the schedule and experience. Join a team dedicated to exceptional guest experiences.

Qualifications

• Experience in hospitality or resort settings preferred.
• Multilingual abilities are a plus.
• Excellent phone etiquette for professional calls.
• Strong guest-relations skills and courtesy.
• Experience with front desk operations is desirable.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Manage check-ins and check-outs accurately.
• Handle reservations, cancellations, and changes.
• Provide information on services and local attractions.
• Resolve guest inquiries promptly to ensure satisfaction.
• Coordinate with housekeeping to ensure rooms are ready.
• Maintain clean, organized front desk area.

Skills

Hospitality experience

Customer service

Multilingual abilities

Phone etiquette

Front desk operations

Guest relations

Job description

Job Summary

The Front Desk Agent serves as the first point of contact for guests at our hotels and resorts, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest arrivals and departures, handling reservations, and addressing any inquiries or concerns. The ideal candidate will have a passion for hospitality and a commitment to enhancing the guest experience.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the arrival and departure processes efficiently and accurately.
• Handle reservations, cancellations, and modifications with attention to detail.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.
• Maintain accurate records of room availability.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and all guest calls are resolved.
• Uphold high standards of cleanliness and organization at the front desk area.

Skills

• Strong background in hospitality / customer experience roles or experience in a resort setting is preferred.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent phone etiquette to manage incoming calls professionally.
• Proven skills in guest relations to foster positive interactions with all visitors.
• Experience in front desk operations within a hotel environment is highly desirable.
• Strong customer service skills to address guest needs effectively and courteously.

Join our team as a Front Desk Agent where you can make a difference in our guests experiences every day!

Job Types

Full-time, Part-time

Pay

From $19.50 per hour

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person