Hotel Front Desk Agent

Four Points Sheraton DFW Airport North; Coppell (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a hotel front desk agent. The position involves managing guest accounts, ensuring guest satisfaction, and handling check-in/check-out procedures. Ideal candidates will possess strong customer service skills, have at least one year of hospitality experience, and demonstrate proficiency with Microsoft Office and reservation systems.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Manage guest account information and ensure an exceptional stay.
• Greet, check-in, and check out guests, distribute keys.
• Answer incoming calls and resolve customer complaints.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$16 - $16.50 hourly

About Four Points Sheraton DFW Airport North

Four Points is designed for the independent traveler who appreciates an honest, uncomplicated, and casual atmosphere. The associates deliver authentic service with a taste of the local area.