Hotel Front Desk Agent Floater (7am-3pm, 3pm-11pm, 11pm-7am)

Tru by Hilton McKinney; McKinney (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading hotel in McKinney is seeking motivated individuals to join their Front Desk team. Responsibilities include greeting guests, managing reservations, and providing exceptional guest service. Candidates should have a high school diploma and hotel experience. A customer service attitude and good communication skills are essential. Opportunities for full-time and part-time positions are available.

Benefits

Hilton Employee Discount after 60 days

Qualifications

• Minimum of three months hotel guest service experience or equivalent training.
• Experience with hotel reservations software preferred.

Responsibilities

• Greets, checks in, and assigns rooms to guests.
• Handles guest requests and complaints promptly.
• Maintains accurate cash, accounting, and reservation records.

Skills

Customer service attitude

Communication

Organizational skills

Education

High School Diploma or GED equivalent

Tools

Hotel reservations software (PEP)

Job description

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets, checks in, and assigns rooms to guests
• Promptly and effectively deals with guest requests and complaints
• Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
• Assists sales and marketing efforts as directed by General Manager
• Handles confidential information with high integrity
• Maintains accurate cash, accounting, and reservation records
• Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
• Answers guest inquiries about area attractions, hotel services, directions or reservations
• Conducts wake up calls as requested
• Records pertinent guest information and issues in log book for opening managers review
• Keeps communal areas and lobby clean
• Assists breakfast hosts in replenishing food or supplies and cleaning as directed
• Assists with laundry as directed
• Follows company policies and procedures
• Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

Working Conditions:

• May be required to work nights, weekends, and holidays.
• Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel Experience: 1 year (Required)
• Customer Service: 1 year (Required)

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like PEP
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Hilton Employee Discount after 60 days