Hotel Front Desk Agent

Crestview Management, LLC; Clearwater Beach (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability

Vision

Critical Illness

Accidental

401(k) and company match

Paid vacation

Paid holidays

Paid sick days

Free hotel rooms and hotel discounts

Job summary

Crestview Management, LLC is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, check them in and out, and handle requests with a focus on service. You will assist guests with inquiries and provide information about amenities, accuracy in processing payments, and coordination with housekeeping and maintenance to ensure satisfaction.

The role requires flexible hours, including nights, weekends, and holidays, with opportunities to promote the hotel’s services and benefits to

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns promptly and professionally.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Flexibility hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills

Benefits:

• competitive wage
• Health and Dental Insurance
• company paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• paid vacation
• paid holidays
• paid sick days
• free hotel rooms and hotel discounts