Part-Time Hotel Front Desk Agent

Bighornlaw; Dubuque (IA); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking a dedicated Hotel Front Desk Agent to join their guest services team. In this part-time role, you'll be the first point of contact for guests, ensuring they feel welcomed and well taken care of. Your responsibilities will include managing bookings, greeting guests, and collaborating with housekeeping to maintain high standards of service. If you thrive in a dynamic environment and have a passion for exceptional customer service, this opportunity offers flexible hours and the potential for growth within a supportive team. Join us in creating memorable experiences for our guests!

Benefits

Employee Discounts

Flexible Hours

Growth Opportunities

Team-Oriented Work Environment

Qualifications

• 1+ year of hospitality experience preferred in a front desk role.
• Strong customer service and organizational skills are essential.

Responsibilities

• Welcome guests, manage bookings, and ensure a pleasant stay.
• Handle customer inquiries and complaints effectively.

Skills

Customer Service Skills

Interpersonal Skills

Time Management

Organizational Skills

Telephone Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Best Western Plus Dubuque Hotel and Conference Center • Dubuque, IA, US

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

This is a part-time position (Hours may vary) and must be available for evening and weekend shifts. Competitive hourly wage, employee discounts and incentives, opportunity for growth within the company, and a team-oriented work environment. Job seekers interested in providing exceptional customer service, working in a high-energy environment with growth opportunities, and flexible hours should start their application today!

Responsibilities

• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Field customer complaints when necessary.

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations.
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• Working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Must have graduated high school, received a GED, or equivalent.