Hotel Front Desk Agent Pt

Hilton Garden Inn San Antonio Airport; San Antonio (TX); On-site; Full time

Job summary

A leading hotel in San Antonio is seeking an enthusiastic front desk agent to join their guest services team. The ideal candidate will provide excellent customer service, manage guest accounts, and ensure a positive experience for all visitors. Responsibilities include welcoming guests, handling inquiries, and coordinating with housekeeping. This role is perfect for those who thrive in a dynamic, people-focused environment.

Qualifications

• At least one year of hospitality experience preferred.
• Comfortable handling telephone calls and managing stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Perform regular bookkeeping duties.
• Handle customer complaints when necessary.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 3 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

1. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
2. Perform regular bookkeeping duties: ensure hotel guest information is current and accurate.
3. Coordinate with the housekeeping department to ensure guest rooms are ready.
4. Handle customer complaints when necessary.
5. Answer incoming calls and inquiries about room bookings, rates, amenities, available rooms, rewards programs, and special requests, both in-person and online.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills.
• Comfortable handling telephone calls and managing stressful situations.
• At least one year of hospitality experience as a hotel front desk agent or similar role preferred.
• High school diploma, GED, or equivalent.
• Working knowledge of Microsoft Office and reservation management systems.

Compensation

$15 per hour

Location

Our hotel is 10 minutes from San Antonio International Airport via free shuttle. We are within a mile of local shops, dining, and entertainment venues. Highway 281 is 12 miles north of downtown San Antonio, passing by attractions such as the San Antonio Zoo, DoSeum, and Botanical Garden.