Hotel Front Desk Agent

Skyline Smyrna Hotel LP; Smyrna (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a friendly and professional Front Desk Agent to be the first point of contact for guests. This part-time role offers the opportunity to showcase your excellent communication skills and passion for hospitality in a fast-paced environment. As a Front Desk Agent, you will greet guests, handle inquiries, process reservations, and coordinate with housekeeping to ensure a memorable stay. Join a team that values professionalism and a positive attitude, and be part of creating exceptional experiences for guests at this renowned hotel. If you're ready to make a difference in the hospitality industry, this opportunity is perfect for you!

Benefits

Employee discounts

Free uniforms

Qualifications

• 1-3 years of experience in hospitality or customer service preferred.
• Experience using FOSSE (Marriott’s PMS) is a plus.

Responsibilities

• Greet guests and ensure a seamless check-in and check-out experience.
• Handle guest inquiries and resolve concerns professionally.
• Maintain accurate guest records and adhere to hotel policies.

Skills

Strong communication skills

Problem-solving abilities

Multitasking

Customer service orientation

Tools

FOSSE (Marriott’s PMS)

Job description

Benefits:

1. Employee discounts
2. Free uniforms

Job Title: Front Desk Agent / Part-Time (Fri-Sun)

Company: Courtyard by Marriott Nashville - Smyrna

Location: 411 Potomac Pl, Smyrna, TN 37167

Job Summary:

Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using the Marriott's PMS system.
2. Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
3. Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
4. Answer phone calls and emails, providing assistance with bookings and general inquiries.
5. Offer recommendations on hotel amenities, local dining options, and attractions.
6. Coordinate with housekeeping and maintenance teams to address guest requests promptly.
7. Maintain accurate guest records while upholding confidentiality and security standards.
8. Resolve guest concerns or complaints in a courteous and timely manner.
9. Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:

Experience:

1. 1-3 years of experience using FOSSE (Marriott’s PMS) is preferred.
2. Previous front desk, hospitality, or customer service experience preferred.

Skills:

1. Strong communication and problem-solving abilities.
2. Ability to multitask and remain calm under pressure in a fast-paced environment.

Other Requirements:

1. Professional demeanor and a positive, team-oriented attitude.
2. Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we’d love for you to join our team!