Front Desk Agent - Ashton Hotel

Remington Hotels; Fort Worth (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Remington Hotels is seeking front desk staff to provide exceptional guest experiences through efficient check-ins and cash management. Ideal candidates will possess a strong work ethic and enjoy teamwork while adapting to varying schedules, including nights and weekends. Join our dynamic team and contribute to unforgettable stays for our guests!

Qualifications

• Team player who enhances guest experiences.
• Ability to work flexible schedules, including nights and weekends.

Responsibilities

• Greet and check in guests promptly and professionally.
• Manage cash handling and hotel transactions.
• Handle reservations and special requests accurately.

Skills

High work ethic

Self-initiative

Teamwork

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!