AC Hotel Dallas Downtown - Front Desk Agent

Aimbridge Hospitality; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Dallas, where you'll be the face of the guest experience. This role involves delivering exceptional customer service, managing guest interactions, and ensuring smooth operations at the front desk. Ideal candidates will have a high school diploma and experience in hospitality, with a strong focus on communication and problem-solving skills. Enjoy a supportive work environment with competitive benefits and opportunities for growth.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide outstanding service to guests.
• Manage reservations, check-ins, and check-outs.
• Address guest inquiries and issues promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

AC Hotel Dallas Downtown - Front Desk Agent Address 1712 Commerce St, Dallas, TX, 75201

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Relax and recharge at AC Hotel Dallas Downtown. With a perfect blend of Southern hospitality and elevated minimalist style, our hotel in downtown Dallas TX, offers a modern oasis in the heart of North Texas. Unwind in our spacious rooms with chic decor, plush bedding, mini fridges, workspaces, free Wi-Fi, and more. Start your morning with a European-style breakfast on-site at our AC Kitchen, and join us for cocktails in the evening at our AC Lounge. During your stay, enjoy easy access to Fair Park, Deep Ellum, American Airlines Center, the House of Blues, the Kay Bailey Hutchison Convention Center, and the Dos Equis Pavilion. Host meetings and events in our stylish venues with AV equipment, and offer traveling attendees more convenience with our prime location near Dallas Love Field and DFW Airport. Whatever brings you here, discover a stay beyond the ordinary at AC Hotel Dallas Downtown. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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