Front Desk Agent - Historic Hilton Hotel

Remington Hospitality; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for a historic hotel in Fort Worth. In this entry-level role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. Your responsibilities will include managing reservations, handling cash transactions, and providing exceptional customer service. This is a fantastic opportunity to start your career in the hospitality industry, where your contributions will significantly enhance guest experiences in a dynamic and supportive environment.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to manage cash and process transactions accurately.

Responsibilities

• Greet and check in guests promptly and professionally.
• Manage cash handling and ensure accurate transactions.
• Review reservations and manage special requests.

Skills

Customer Service

Cash Handling

Reservation Management

Communication Skills

Education

High School Diploma

Tools

Front Office Computer System

Job description

Front Desk Agent - Historic Hilton Hotel

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Job Details

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges.
• Have complete working knowledge of the Front Office computer or manual system, including all daily transactions and less frequent tasks.
• Manage cash handling accurately, including receiving cash, checks, and credit card information for hotel charges and making correct change.
• Review reservations with special requests and work to block rooms accordingly.
• Understand hotel rates, discounts, and their handling.
• Know reservation procedures, including taking same-day reservations quickly, and follow cancellation and relocation procedures when necessary.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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