Hotel Front Desk

RRI West; West Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pet insurance

PTO after 60 days

Competitive pay

Digital tipping program

401(k) with employer match

Career growth opportunities

Job summary

RRI West is seeking a friendly and dependable Front Desk GSR to be the face of our Red Roof Plus West Springfield location. The role requires availability on weekends and holidays and offers a sign-on bonus of $500. Starting pay is up to $17.00-$18.00/hour depending on experience.

Primary duties include guest check-in/out, reservations, and delivering excellent customer service. Full-time status with benefits is available for the West Springfield location.

Qualifications

• At least 1 year of customer service experience.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable and detail-oriented.
• Reliable attendance and punctuality required for all shifts.
• Ability to work weekends and holidays.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Take reservations and adjust reservations as needed.
• Work with management and housekeeping to ensure guest satisfaction.
• Use front desk system to complete transactions and run reports.
• Handle guest concerns and requests.

Skills

Customer service

Front desk experience

Communication skills

Teamwork

Attendance punctuality

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Location: Red Roof Plus West Springfield
Starting Pay: Up to $17.00-$18.00/hour depending on experience

Do you enjoy helping people and providing outstanding customer service? The West Springfield location is seeking friendly, dependable, and customer-focused individuals to join our team!

We are currently seeking Full-Time front desk GSR to become the face of our property. Candidates must be available for weekends and holidays.

Sign- On Bonus- $500.00

• $100 after 30 days of employment
• $150 after 90 days of employment
• $250 after 6 months of employment

We are looking for individuals that can work the following shifts:

• Night Audit- 7am to 11pm – Full Time

Requirements:

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills
• Reliable and detailed- oriented
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.

WHO IS OUR IDEAL CANDIDATE?

• Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self.
• Professional appearance and demeanor
• Attention to detail and accuracy when handling reservations, payments, and guest information.
• Reliability, punctuality, and a strong work ethic
• ability to work independently and as a part of a team.

WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

• Welcomes guests and assist them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests.
• Take reservation requests and adjusting reservations as needed.
• Works with Hotel Management and other team members to provide an excellent guest experience.
• Use our front desk computer system to complete customer transactions and run reports.
• Communicate with the housekeeping team to be aware of room availability or guests.

Full Time Benefits-

• Health, Dental and Vision Insurance
• Employee-Paid Life Insurance
• Pet Insurance
• Paid Time Off (PTO) after 60 days.
• Competitive Pay
• Digital Tipping Program
• 401 (k) with Employer Match
• Career Growth Opportunities

About Us

RRI West Management, LLC proudly manages more than 23 Red Roof Inn and Red Roof Plus+ locations across the United States. As Red Roof's largest franchisee, we have built our reputation on a commitment to hospitality, strong relationships, and exceptional guest experiences.

Our success begins with our people. We are dedicated to creating a positive work environment where team members are valued, supported, and provided opportunities to grow both personally and professionally.

Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality.

Location Red Roof PLUS+ West Springfield

Full-Time/Part-Time Full-Time

This position is currently accepting applications.