Front Desk Agent — Night Audit | Sign-On Bonus

RRI West; West Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pet insurance

PTO after 60 days

Competitive pay

Digital tipping program

401(k) with employer match

Career growth opportunities

Job summary

RRI West is seeking a friendly and dependable Front Desk GSR to be the face of our Red Roof Plus West Springfield location. The role requires availability on weekends and holidays and offers a sign-on bonus of $500. Starting pay is up to $17.00-$18.00/hour depending on experience.

Primary duties include guest check-in/out, reservations, and delivering excellent customer service. Full-time status with benefits is available for the West Springfield location.

Qualifications

• At least 1 year of customer service experience.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable and detail-oriented.
• Reliable attendance and punctuality required for all shifts.
• Ability to work weekends and holidays.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Take reservations and adjust reservations as needed.
• Work with management and housekeeping to ensure guest satisfaction.
• Use front desk system to complete transactions and run reports.
• Handle guest concerns and requests.

Skills

Customer service

Front desk experience

Communication skills

Teamwork

Attendance punctuality

Job description

RRI West is seeking a friendly and dependable Front Desk GSR to be the face of our Red Roof Plus West Springfield location. The role requires availability on weekends and holidays and offers a sign-on bonus of $500. Starting pay is up to $17.00-$18.00/hour depending on experience.

Primary duties include guest check-in/out, reservations, and delivering excellent customer service. Full-time status with benefits is available for the West Springfield location.