Hotel Front Desk

RRI West; Homeland Park (MD); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life Insurance

Pet Insurance

PTO after 60 days

Competitive pay

Digital tipping program

401(k) with employer match

Career growth opportunities

Job summary

RRI West is seeking a Full-Time Front Desk GSR at Red Roof Plus+ Baltimore-Washington DC/BWI Airport. You will be the face of the property, handling guest check-in/out and reservations, delivering excellent service to guests.

Shifts include First 7am–3pm and Second 3pm–11pm with weekends/holidays required. Starting pay up to $17/hour depending on experience. Competitive benefits and career growth opportunities are available.

Qualifications

• 1 year of customer service experience preferred.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable and detail-oriented.
• Weekend and holiday availability required.

Responsibilities

• Welcomes guests and assists with check-in/out and requests.
• Take reservation requests and adjust reservations as needed.
• Work with management and team members to ensure guest satisfaction.
• Use front desk system to process transactions and run reports.
• Coordinate with housekeeping on room availability and guest status.

Skills

Customer service

Communication

Teamwork

Reliability

Attendance

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

• Location: Red Roof Plus+ Baltimore-Washington DC/BWI Airport
• Address: 827 Elkridge Landing Road, Linthicum Heights, MD 21090
• Position: Full Time Front Desk- Split between First and Second Shift
• Starting Pay: Up to $17.00 /hour depending on experience.
• Holidays and Weekends Required

Do you enjoy helping people and providing outstanding customer service? The Baltimore- Washington DC/BWI Airport location is seeking friendly, dependable, and customer-focused individuals to join our team!

We are currently seeking a Full-Time front desk GSR to become the face of our property. Candidates must be available for weekends and holidays.

We are looking for individuals that can be open for the following shifts:

• First Shift -7am to 3pm – 2-3 shifts per week
• Second Shift – 3pm-11pm- 2-3 shifts per week

Requirements:

• At least 1 year of customer service experience is preferred.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills
• Reliable and detailed- oriented.
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.

Who is our Ideal Candidate?

• Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self.
• Professional appearance and demeanor.
• Attention to detail and accuracy when handling reservations, payments, and guest information.
• Reliability, punctuality, and a strong work ethic.
• Ability to work independently and as a part of a team.

What does a day as a front desk GSR look like?

• Welcomes guests and assist them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests.
• Take reservation requests and adjusting reservations as needed.
• Works with Hotel Management and other team members to provide an excellent guest experience.
• Use our front desk computer system to complete customer transactions and run reports.
• Communicate with the housekeeping team to be aware of room availability or guests.

Full Time Benefits-

• Health, Dental and Vision Insurance
• Employee-Paid Life Insurance
• Pet Insurance
• Paid Time Off (PTO) after 60 days.
• Competitive Pay
• Digital Tipping Program
• 401 (k) with Employer Match
• Career Growth Opportunities

About Us

RRI West Management, LLC proudly manages more than 23 Red Roof Inn and Red Roof Plus+ locations across the United States. As Red Roof's largest franchisee, we have built our reputation on a commitment to hospitality, strong relationships, and exceptional guest experiences.

Our success begins with our people. We are dedicated to creating a positive work environment where team members are valued, supported, and provided opportunities to grow both personally and professionally.

Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality.

Location: In Person

Location Red Roof PLUS+ Baltimore BWI

Full-Time/Part-Time Full-Time

This position is currently accepting applications.