Front Desk Associate

Courtyard Cincinnati North; Hubbard (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Job summary

Courtyard Cincinnati North is seeking friendly Front Desk team members for full-time positions in Ohio. You will manage guest arrivals and departures, handle requests, and ensure a positive experience while upselling services.

Requires strong customer service, Weekend availability, and prior hotel experience preferred. One year of hotel experience is preferred. Benefits include comprehensive insurance, a 401k, and hotel discounts.

Qualifications

• Minimum one year of hotel/front desk experience preferred.
• Strong customer service and communication skills.
• Must be able to work a flexible schedule, including weekends.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Resolve guest issues and requests to ensure satisfaction.
• Promote hotel amenities and upsell services.
• Maintain accurate cash handling and use the property management system.
• Collaborate with team to ensure guest-focused service.

Skills

Customer service

Job description

Pay Starting @ $15.50/Hr. Negotiable With Prior Marriott Experience!

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you!

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations, and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities, and upsells products to the guests.

Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

One year of Hotel experience preferred.

Job Types: Full-time

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement