Front Desk Associate

Courtyard Cincinnati North; West Chester Township (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Job summary

Courtyard Cincinnati North is seeking a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and assist with guest requests with care and professionalism.

Responsibilities include resolving guest challenges, upselling services, and maintaining accurate cash handling and PMS data. Weekend availability and Marriott experience are valued traits; one year of hotel experience preferred.

Qualifications

• Front desk experience preferred.
• Strong customer service skills required.
• Weekend availability and flexible schedule.
• Able to maintain professionalism and uphold brand standards.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Upsell hotel services and promote amenities to guests.
• Resolve guest issues and ensure a positive stay.
• Maintain accurate cash handling and PMS data.

Skills

Customer service

Friendly demeanor

Communication

Flexibility

Job description

Pay Starting @ $15.50/Hr. Negotiable With Prior Marriott Experience!

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you!

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations, and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities, and upsells products to the guests.

Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

One year of Hotel experience preferred.

Job Types: Full-time

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement