Hotel Executive Housekeeper | Guest Experience Leader

IHG Hotels & Resorts; San Diego (CA); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k

Paid time off

Job summary

IHG Hotels & Resorts in San Diego is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, ensuring high standards and memorable guest experiences.

You will direct daily activities, manage staffing, coach and develop your team, train on safety and compliance, and oversee inspections to keep rooms, public areas and equipment in top condition while controlling costs.

The role emphasizes staff development, budget awareness, and delivering exceptional guest experiences.

Qualifications

• High School Diploma / secondary education / equivalent.
• Four years' housekeeping/laundry experience, including supervisory experience.
• Must be fluent in local language; other languages preferred.

Responsibilities

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Make sure the quality of housekeeping and laundry services is always superb and inspect rooms/public areas regularly.
• Carry out special requests from guests and VIPs to achieve complete guest satisfaction.

Skills

Staff management

Coaching and development

Training and compliance

Fluent in local language

Education

High School Diploma or equivalent

Job description

IHG Hotels & Resorts in San Diego is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, ensuring high standards and memorable guest experiences.

You will direct daily activities, manage staffing, coach and develop your team, train on safety and compliance, and oversee inspections to keep rooms, public areas and equipment in top condition while controlling costs.

The role emphasizes staff development, budget awareness, and delivering exceptional guest experiences.