Hotel Event Services Manager - Meetings & Guest Experience

AJS Hotels; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Same Day Pay

Free Parking

Free Meal

TARC Reimbursement

Onsite Gym Access

Discounts - Shoes for Crews

Hotel Room Discounts

401K match

Paid Time Off

Health Insurance next month

Growth opportunities

Discounts at local attractions

Job summary

ALJSCO Management is seeking an experienced Event Services Manager to coordinate guest communications and plan meetings and events with the Sales Department to meet contract expectations.

You will supervise convention services, liaise between field sales, operations, and clients, and ensure accurate event details while delivering exceptional service. Flexibility to work weekends and holidays is required in a 24-hour operation.

Qualifications

• Excellent communication skills in all aspects (verbal, written, non-verbal).
• Minimum 3–5 years experience in catering sales or conference services.
• Professional appearance and presentation required.
• Strong computer knowledge and ability to use management systems.

Responsibilities

• Plan, implement and oversee assigned conventions for sales and conflict resolution.
• Supervise group room blocks, cutoffs and attrition to maximize revenue.
• Conduct planning meetings and site inspections according to guidelines.
• Ensure client satisfaction through convention implementation and surveys.
• Disseminate BEOs 10–14 days before events.

Skills

Communication skills

Multitasking

Time management

Excellent verbal and written

Customer service

Tools

Microsoft Word

Excel

Outlook

Delphi

Job description

ALJSCO Management is seeking an experienced Event Services Manager to coordinate guest communications and plan meetings and events with the Sales Department to meet contract expectations.

You will supervise convention services, liaise between field sales, operations, and clients, and ensure accurate event details while delivering exceptional service. Flexibility to work weekends and holidays is required in a 24-hour operation.