Events Services Manager

AJS Hotels; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Same Day Pay

Free Parking

Free Meal

TARC Reimbursement

Onsite Gym Access

Discounts - Shoes for Crews

Hotel Room Discounts

401K match

Paid Time Off

Health Insurance next month

Growth opportunities

Discounts at local attractions

Job summary

ALJSCO Management is seeking an experienced Event Services Manager to coordinate guest communications and plan meetings and events with the Sales Department to meet contract expectations.

You will supervise convention services, liaise between field sales, operations, and clients, and ensure accurate event details while delivering exceptional service. Flexibility to work weekends and holidays is required in a 24-hour operation.

Qualifications

• Excellent communication skills in all aspects (verbal, written, non-verbal).
• Minimum 3–5 years experience in catering sales or conference services.
• Professional appearance and presentation required.
• Strong computer knowledge and ability to use management systems.

Responsibilities

• Plan, implement and oversee assigned conventions for sales and conflict resolution.
• Supervise group room blocks, cutoffs and attrition to maximize revenue.
• Conduct planning meetings and site inspections according to guidelines.
• Ensure client satisfaction through convention implementation and surveys.
• Disseminate BEOs 10–14 days before events.

Skills

Communication skills

Multitasking

Time management

Excellent verbal and written

Customer service

Tools

Microsoft Word

Excel

Outlook

Delphi

Job description

Same Day Pay Access, FREE Parking (~$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity of Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more.

JOB DESCRIPTION

The Event Services Manager is responsible for communicating with guests and meeting planners to plan and execute successful meetings and events. They will work with the Sales Department to ensure contract expectations are met and exceeded. The Event Services Manager is responsible for the event supervision by communicating with other departments and ensuring the accuracy of event details.

The Event Services Manager will always conduct them self in manner which supports the core values of AJS Hotels

The Event Services Manager shall strive to provide exceptional service to both internal and external guests at all times.

ESSENTIAL FUNCTIONS

• Plan, implement and oversee assigned conventions for sales and conflict resolution.
• Supervise contracted group room blocks for cutoffs and attrition.
• Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
• Assure client satisfaction through convention implementation as measured by event survey data.
• Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
• Disseminate BEOs for group and affiliates 10-14 days before events.
• Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.
• Engage in site visits and plan meetings for upcoming group and potential affiliate business.
• Engage in convention meetings and assess bill with client.
• Deliver best service, quality and value to customers.
• Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
• Liaise between field sales person, operational teams and customer throughout event.
• Implement guarantee and cut-off policies.
• Detail set up meeting rooms and handle sleeping room configurations
• Other special projects or assignments as needed.

QUALIFICATIONS

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Must be able to multi task in order to meet deadline
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Must have a minimum of 3-5 years experience in catering sales, or conference services,
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.