Events Services Manager

Galt House Hotel; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Same Day Pay Access

FREE Parking ($105.00 monthly savings)

FREE Meal

TARC Reimbursement

Onsite FREE Gym Access

Shoes for Crews Discounts

Hotel Room Discounts at Various Venues

401K match

Paid Time Off

Health Insurance the Following Month

Development and Growth Opportunities

Job summary

ALJSCO Management in Louisville, KY seeks an Event Services Manager to coordinate meetings and events from sales handoff through post-event wrap.

You will work with Sales and Operations to ensure contract details are met, oversee room blocks, catering and AV needs, and deliver exceptional service for internal and external guests. This role requires flexible hours, strong communication, and the ability to manage multiple events in a fast-paced hotel environment.

Qualifications

• Minimum 3–5 years of catering sales or conference services experience.
• Must be able to work weekends and holidays in a 24-hour operation.
• Excellent verbal and written communication.
• Strong time management and multitasking abilities.
• Professional appearance and presentation.

Responsibilities

• Plan, oversee conventions for sales and conflict resolution.
• Anticipate group revenues as per established guidelines.
• Supervise contracted group room blocks for cutoffs and attrition.
• Conduct Planning Meetings and Site Inspections as per guidelines.
• Assure client satisfaction through convention implementation as measured by surveys.
• Oversee and enforce program deadlines to maximize hotel revenues.
• Disseminate BEOs for group and affiliates 10–14 days before events.
• Anticipate group rooms and F&B revenues for affiliate business within 5% variance.
• Engage in site visits and plan meetings for upcoming group and potential affiliate business.
• Engage in convention meetings and assess bills with clients.
• Deliver best service, quality and value to customers.
• Manage customer relationships from handoff to post-event follow-up.
• Liaise between field sales, operations and customers during events.
• Implement guarantee and cut-off policies.
• Detail setup of meeting rooms and sleeping room configurations.
• Other special projects or assignments as needed.

Skills

Time management

Multi-tasking

Communication

Client relations

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Employee Perks!

• Same Day Pay Access
• FREE Parking ($105.00 monthly savings)
• FREE Meal
• TARC Reimbursement
• Onsite FREE Gym Access
• Shoes for Crews Discounts
• Hotel Room Discounts at Various Locations
• 401K match
• Paid Time Off
• Health Insurance the Following Month
• Development and Opportunity of Growth
• Special Discounts at Local Attractions and Pelo West Spa
• and much more

Job Description

The Event Services Manager is responsible for communicating with guests and meeting planners to plan and execute successful meetings and events. They will work with the Sales Department to ensure contract expectations are met and exceeded. The Event Services Manager is responsible for the event supervision by communicating with other departments and ensuring the accuracy of event details. The Event Services Manager will always conduct them self in manner which supports the core values of AJS Hotels. The Event Services Manager shall strive to provide exceptional service to both internal and external guests at all times.

Essential Functions

• Plan, implement and oversee assigned conventions for sales and conflict resolution.
• Anticipate group revenues as per established guidelines.
• Supervise contracted group room blocks for cutoffs and attrition.
• Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
• Assure client satisfaction through convention implementation as measured by event survey data.
• Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
• Disseminate BEOs for group and affiliates 10-14 days before events.
• Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.
• Engage in site visits and plan meetings for upcoming group and potential affiliate business.
• Engage in convention meetings and assess bill with client.
• Deliver best service, quality and value to customers.
• Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
• Liaise between field sales person, operational teams and customer throughout event.
• Implement guarantee and cut-off policies.
• Detail set up meeting rooms and handle sleeping room configurations
• Other special projects or assignments as needed.

Qualifications

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Strong time management skills
• Must be able to multi task in order to meet deadline
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Must have a minimum of 3-5 years experience in catering sales, or conference services,
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.