Hotel Event & Sales Coordinator

Remington Hospitality; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Remington Hospitality in Memphis seeks an enthusiastic events coordinator to support sales and events operations. You will prepare kits, coordinate with catering, AV, and housekeeping, and ensure flawless event execution from pre‑arrival to post‑event billing.

The role involves site visits, client liaison, managing budgets and timelines, room layouts, and delivering exceptional hospitality in line with brand guidelines.

Responsibilities

• Order office supplies for sales office as directed by DOS
• Prepare sales kits for sales team
• Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions
• Efficiently sort and distribute mail for the hotel
• Collaborate with clients to understand their specific event objectives and requirements.
• Develop customized event orders, including detailed budgets, timelines, and layouts.
• Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
• Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
• Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
• Anticipate and resolve any operational challenges or issues that may arise during events.
• Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
• May perform additional duties as required

Job description

Remington Hospitality in Memphis seeks an enthusiastic events coordinator to support sales and events operations. You will prepare kits, coordinate with catering, AV, and housekeeping, and ensure flawless event execution from pre‑arrival to post‑event billing.

The role involves site visits, client liaison, managing budgets and timelines, room layouts, and delivering exceptional hospitality in line with brand guidelines.