Hotel Dispatcher: Guest Experience Champion

MGM Resorts; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts in Las Vegas seeks a Hotel Dispatcher to coordinate daily Bell Desk operations and connect guests with needed services, ensuring a seamless guest experience from arrival to departure.

Ideal candidates bring 6 months of guest services and multi-line phone experience, with preference for Front Services/dispatcher roles and hotel/resort experience in AAA 5 Diamond or Forbes settings. Flexible shifts including weekends and holidays are required.

Qualifications

• 18 years of age or older.
• High school diploma, GED or equivalent.
• Six months of guest services experience, preferably in a resort setting.
• Six months of experience handling multiple phone lines.
• Front Services and/or dispatcher experience preferred.
• Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting.

Responsibilities

• Provide refined luxury service to ensure guest satisfaction.
• Answer Bell Desk phones and assist guests with requests and inquiries.
• Own guest requests and complaints and resolve issues promptly with follow-up.
• Dispatch Bell Attendants for luggage handling during check-in/check-out and other requests.
• Record guest service requests, timestamp service cards, and rotate for next Bell Attendant.

Skills

Guest services

Phone handling

Communication

Attention to detail

Team player

Education

High school diploma or GED

Job description

MGM Resorts in Las Vegas seeks a Hotel Dispatcher to coordinate daily Bell Desk operations and connect guests with needed services, ensuring a seamless guest experience from arrival to departure.

Ideal candidates bring 6 months of guest services and multi-line phone experience, with preference for Front Services/dispatcher roles and hotel/resort experience in AAA 5 Diamond or Forbes settings. Flexible shifts including weekends and holidays are required.