Hotel Dispatcher - Front Services - Aria

MGM Resorts International; Nevada; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free meals

Free parking

Development programs

Wellness incentives

Discounts

Job summary

MGM Resorts International in Las Vegas seeks a Hotel Dispatcher to coordinate daily operations, connect guests with services, and keep the Bell Desk moving smoothly. You'll handle guest requests, record service details, and ensure a seamless arrival and departure experience.

This role requires strong communication, a customer-first mindset, and the ability to work varied shifts, including weekends and holidays. Join a renowned resort brand and contribute to WOW memories for our guests.

Qualifications

• Six months of guest services experience or equivalent.
• Experience handling multiple phone lines.
• Front Services/dispatcher experience preferred.
• Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting preferred.

Responsibilities

• Provide refined luxury service to ensure guest satisfaction.
• Answer Bell Desk phones and assist guests with requests and inquiries.
• Own guest requests and resolve issues promptly and follow up to ensure satisfaction.
• Dispatch Bell Attendants efficiently for luggage handling during check-in/check-out and other service requests.
• Record guest service requests, time stamp service cards, and rotate for the next available Bell Attendant.
• Maintain positive guest relations by providing accurate information about hotel services and local attractions.
• Coordinate convention group arrivals and departures by scheduling bag pull times and communicating with tour leaders.
• Organize incoming and outgoing guest laundry by verifying guest names, room numbers, item counts, and room changes.

Skills

Guest services

Phone handling

Communication

Problem solving

Education

High school diploma / GED

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

Be the heartbeat behind exceptional guest service! As a Hotel Dispatcher, you'll coordinate daily operations, connect guests with the services they need, and keep our Bell Desk team moving seamlessly. Your attention to detail, communication skills, and commitment to service will help create memorable experiences from arrival to departure.

By understanding their unique stories and needs, you will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE:

$22.2793 / Per Hour + Service Commissions

The Day-to-day

• Provide refined luxury service to ensure guest satisfaction
• Answer Bell Desk phones and assist guests with requests and inquiries
• Own guest requests and complaints by resolving issues promptly and following up to ensure satisfaction
• Dispatch Bell Attendants efficiently for guest luggage handling during check-in, check-out, and other service requests
• Record guest service requests, time stamp service cards, and place them in rotation for the next available Bell Attendant
• Maintain positive guest relations by providing accurate information about hotel services, amenities, local attractions, and transfer calls to the appropriate departments as needed
• Coordinate convention group arrivals and departures by completing paperwork, scheduling bag pull times, and communicating with tour leaders regarding bus schedules and room changes
• Organize incoming and outgoing guest laundry by verifying guest names, room numbers, item counts, and room changes

The Ideal Candidate

• Must be 18 years of age or older
• High school diploma, GED or equivalent
• Six (6) months of prior relevant guest services experience, preferably in a similar resort setting
• Six (6) months of prior relevant experience handling multiple phone lines
• Front Services and/or dispatcher experience preferred
• Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting
• Must be able to work various shifts, including weekends and all holidays

The Perks & Benefits

• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW?