Hotel Dispatcher: Free Meals, Parking & Guest Experience

MGM Resorts International; Nevada; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free meals

Free parking

Development programs

Wellness incentives

Discounts

Job summary

MGM Resorts International in Las Vegas seeks a Hotel Dispatcher to coordinate daily operations, connect guests with services, and keep the Bell Desk moving smoothly. You'll handle guest requests, record service details, and ensure a seamless arrival and departure experience.

This role requires strong communication, a customer-first mindset, and the ability to work varied shifts, including weekends and holidays. Join a renowned resort brand and contribute to WOW memories for our guests.

Qualifications

• Six months of guest services experience or equivalent.
• Experience handling multiple phone lines.
• Front Services/dispatcher experience preferred.
• Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting preferred.

Responsibilities

• Provide refined luxury service to ensure guest satisfaction.
• Answer Bell Desk phones and assist guests with requests and inquiries.
• Own guest requests and resolve issues promptly and follow up to ensure satisfaction.
• Dispatch Bell Attendants efficiently for luggage handling during check-in/check-out and other service requests.
• Record guest service requests, time stamp service cards, and rotate for the next available Bell Attendant.
• Maintain positive guest relations by providing accurate information about hotel services and local attractions.
• Coordinate convention group arrivals and departures by scheduling bag pull times and communicating with tour leaders.
• Organize incoming and outgoing guest laundry by verifying guest names, room numbers, item counts, and room changes.

Skills

Guest services

Phone handling

Communication

Problem solving

Education

High school diploma / GED

Job description

MGM Resorts International in Las Vegas seeks a Hotel Dispatcher to coordinate daily operations, connect guests with services, and keep the Bell Desk moving smoothly. You'll handle guest requests, record service details, and ensure a seamless arrival and departure experience.

This role requires strong communication, a customer-first mindset, and the ability to work varied shifts, including weekends and holidays. Join a renowned resort brand and contribute to WOW memories for our guests.